Project
Intral
Industry
Logistics & Transportation
What we delivered
Enterprise Web App Support

Boosted User Satisfaction with a Modernized Platform

INTRAL, a supply chain management company, needed to transform its  customer portal to improve user satisfaction and streamline internal operations. NineTwoThree reimagined the platform’s user experience and implemented an updated system that enhances efficiency, simplifies processes, and provides a seamless experience for both customers and internal teams.
intral-ipad
in-concept

Concept

INTRAL sought to update its customer portal and internal systems to deliver a more intuitive and efficient user experience, addressing challenges with cumbersome workflows and fragmented processes.

The goal was to streamline daily operations, reduce complexity, and create a platform that better served both customers and employees, setting a foundation for future growth.
Product Registration Request
Product Registration Request
Order Entry
Order Entry
Shipment Documentation Request
Shipment Documentation Request
Free Goods Order Request
Free Goods Order Request
FTA Certificate
of Origin Request
FTA Certificateof Origin Request
Overage/Shortage/Damage
OSD - Overage/
Shortage/Damage
OSD - Overage/Shortage/Damage

Challenge

The existing INTRAL web portal and backend systems were outdated, leading to inefficient user interactions and a suboptimal experience for both customers and internal teams. The platform’s lack of scalability, modern features, and maintainability made it difficult to adapt to evolving business needs. Key challenges included:
Outdated backend infrastructure with limited scalability.
Cumbersome frontend UI that negatively impacted user satisfaction.
Complex legacy authentication systems that hindered smooth transitions between admin and customer portals.
Need to maintain operational continuity while undergoing significant system overhauls.

Solution

NineTwoThree partnered with INTRAL to completely revamp their system. Here's what we did:
automated-process

Modernized Backend

We migrated the backend to Azure for scalability and reliability, rebuilt it using modern architecture patterns, and created RESTful APIs for easier integration.
digital-services

Implemented New Frontend

We developed a new user-friendly frontend using React and TypeScript, ensuring a responsive design for all devices.
chain

Built Backward Compatible Auth

We created an adapter to seamlessly transition users between the old and new systems.
shield-block

Ensured Operational Continuity & Quality

We maintained functionality throughout the development phase and implemented comprehensive QA testing.

Impact

The revamped system offers a significantly improved user experience with:
Increased Efficiency
Fewer clicks and automated processes save users valuable time.
Enhanced Functionality
New features empower users to accomplish tasks more easily.
Improved Accessibility
Responsive design ensures a seamless experience on any device.
Future-Proof Technology
Modern architecture facilitates future growth and updates.

More Screens

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