Chatbots & Voicebots

Custom AI voicebot and chatbot development services

We build AI chatbots and voicebots trained on your data, tuned to your brand, and deployed where your customers already are: your website, your app, or over the phone.

Experian
skylight
Consumer_Reports
National Public Radio
Cymbiotika
Fanduel
Simplisafe
Dorel
Suffolk-logo
ExperianskylightConsumer_ReportsNational Public RadioCymbiotikaFanduelSimplisafeDorelSuffolk-logo
ExperianskylightConsumer_ReportsNational Public RadioCymbiotikaFanduelSimplisafeDorelSuffolk-logo

An award-winning AI development agency with a proven track record

We build custom AI systems that deliver measurable ROI for established companies. Production-grade solutions built by engineers who've shipped 150+ AI projects. Purpose-built systems around your data, your workflows, and your team.

70+
Experts
150+
Projects
98%
On-Time Delivery
13
Years in business
#1
Boston agency
5
Years in a row on the Inc. 5000

Awards and recognition

Clutch global spring 2024
Clutch TOP ML
Clutch TOP AI
Clutch TOP AI consulting Company 2024
Clutch TOP Chatbot Company
TOP firm software dev 2024
Top firm AI 2024
Top firm AI Chatbots 2024
TOP firm data science 2024
Family choice award
CES 2018
Fast 50 - 2023
Clutch global spring 2024
Clutch TOP ML
Clutch TOP AI
Clutch TOP AI consulting Company 2024
Clutch TOP Chatbot Company
TOP firm software dev 2024
Top firm AI 2024
Top firm AI Chatbots 2024
TOP firm data science 2024
Family choice award
CES 2018
Fast 50 - 2023
Clutch global spring 2024
Clutch TOP ML
Clutch TOP AI
Clutch TOP AI consulting Company 2024
Clutch TOP Chatbot Company
TOP firm software dev 2024
Top firm AI 2024
Top firm AI Chatbots 2024
TOP firm data science 2024
Family choice award
CES 2018
Fast 50 - 2023
Real Impact, Real Results

A well-built chatbot doesn't replace your team, it relieves the redundancies so they can handle what matters most

80%

Routine queries, handled

Free your support team from repetitive questions so they can focus on complex, high-value conversations.

30%

Lower support costs

Reduce customer service costs by shifting routine interactions from human agents to AI.

24/7

Always on

Serve customers across every time zone without adding headcount or after-hours staffing.

What makes a custom AI chatbot worth the investment

Generic chatbots give generic answers. Your customers can tell, and they stop using them. We build custom AI chatbots around your actual business data.

Answers grounded In your data, not the internet

Every chatbot we build is powered by a RAG system connected to your internal knowledge, product information, and company policies. Customers get sourced, accurate responses specific to your business instead of vague suggestions pulled from general training data.

Voice that matches your brand

Whether it's an AI chatbot on your site or a voicebot handling calls, we design the personality, tone, and guardrails so it sounds like someone from your company. Protect Line's chatbot was built to answer like a human Protect Line insurance agent, not a generic bot. It drove conversations toward sales, used compliant non-advisory language, and knew when to hand off to a real person.

Built for the channels your customers use

Websites, Web apps, SMS, WhatsApp, mobile apps, voice, and beyond. We build AI chatbots and voice bots  that deliver the same quality experience across the channels that matter most to your business.

What our chatbot development services include

We handle every layer: conversation design, AI architecture, integration with your systems, and deployment across channels

Text AI chatbots

Chatbots embedded in your website or app that handle customer questions, qualify leads, and route complex issues to the right person. Protect Line's chatbot handled insurance queries so accurately it generated $5M in additional revenue.

AI voicebot development services

Voicebots that interact with users through natural speech. We handle speech recognition, intent detection, and text-to-speech so your voicebot carries a real conversation, not a phone tree. FanDuel's Chuck AI used a custom voice model trained on studio recordings so fans could hear Barkley respond in real time.

Guardrails and escalation

Every chatbot and voicebot we build knows what it doesn't know. We design escalation paths so conversations hand off to a human at the right moment, and we test against adversarial inputs so the bot never says something your company wouldn't.

Our process

What is the process working with an AI implementation partner?

AI discovery sprint

Our process starts with connecting you to our leaders, who have built over 150 projects.  If aligned, the second call will include our Product Managers and Engineers to scope the project. The final step is a proposal presentation.

Rapid validation sprint

We start by immersing ourselves in your business, industry, and existing software. We then build a functional proof-of-concept to validate the technical feasibility. This hands-on planning process arms you with a clear architectural blueprint and a precise technical implementation roadmap for the next phase.

Development & build

Production-grade AI software, built in your infrastructure, with real-time visibility into every task. No prototypes, no maybe's. Just code that delivers testable ROI. We trademarked Full Transparency Development ™ , so you’re never left in the dark.

Launch, scale & own

Go live, measure results, and scale AI across your organization at a predictable cost. We build with the right guardrails and measure KPIs on real results. We train your team to operate and manage what we developed, or we can provide ongoing maintenance and support.

AI chatbots and voicebots with a measurable impact

Generated Millions of Impressions with a Charles Barkley AI-Powered Chatbot

10K+
Users in hours of launch
360°
Marketing campaign
Gold
At Clios Awards
Hyde Harper

The most impressive thing was their versatility and breadth of knowledge about our industry.

Hyde Harper
Executive Producer at Fanduel

Vectorized 90 Years of Data Into AI Search with AskCR

90yr
Data vectorized
7mo
Build timeline
10x
Safety guardrail lift

AI App Reduces Financial Aid Comparison Time by 70%

70%
Faster comparisons
iOS
Native
Android
Native
Patrick Leduc

PM was amazing. They were on top of everything and kept the project moving very quickly.

Patrick Leduc
Vice President & COO at VSAC

Used ML to Predict Thousands of Sales

1000s
Sales predicted
3mo
To POC launch
A/B
Live split testing

Unified Research for Financial Analysts Using AI

15K
News articles daily
Single
Research hub
Hours
Of work saved
William Hess

The project management team was on top of every phase and maintained detailed notes.

William Hess
Co-CEO & Head of Research at PRC Macro
FAQs

Find your answer in seconds

How is this different from your AI Agents service?

AI agents execute multi-step workflows autonomously (processing documents, running analyses, taking actions). Chatbots and voicebots are conversational interfaces designed for real-time interactions with customers or users over text and voice channels.

Can the chatbot connect to our existing tools?

Yes. We integrate with CRMs, support platforms, and custom databases through APIs so the bot can pull customer context and log interactions in your existing systems. Common integrations include Salesforce, HubSpot, Slack, Microsoft Teams, SAP, and Jira.

How do you prevent the bot from saying something wrong?

We use a RAG architecture so every response is grounded in your verified data. We also run a 27-point evaluation suite before deployment and build human escalation paths for anything the bot isn't confident about.

Can you build voicebots that interact through speech?

Yes. We build voicebots with speech recognition, natural language understanding, and text-to-speech. For FanDuel, we built a custom voice model trained on Charles Barkley's studio recordings that powered both a web experience and a physical device used on live TV.

How long does it take to build a custom chatbot?

Timelines depend on complexity, number of data sources, and integration requirements. Your team will get a specific scope and timeline during our discovery process.

Do we own the chatbot after it's built?

Yes. All code, trained models, and conversation data are deployed in your infrastructure and belong to you. No licensing fees, no platform dependency.

Contact us

Ready to become an AI-first company? Let’s connect.

Build a new platform, or add AI capabilities to existing software, we deliver solutions that work in real operational environments.

  • Meet with founders Andrew Amann & Pavel Kirillov

    founders
  • Custom AI implementation roadmap

  • No sales pressure

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