NineTwoThree builds AI agents inside the ServiceNow Now Platform, connecting approved AI models to the ITSM, HR, and service operations workflows your team already runs. Each agent works within your existing queues, approvals, and SLAs, so automation lands inside the processes your team uses every day.
Build agents that query and act on ServiceNow records, assignments, and workflows. Each agent is designed around a defined process, such as IT service desk triage, HR case management, or change request review.
Tasks flow through the same queues and approvals your team already uses. Agents create, update, and route records inside ServiceNow, so work shows up where your team expects it, not in a separate tool.
Agents operate under your existing ServiceNow permissions. Users and agents access only the records authorized for their roles, preserving the controls already applied to ITSM, HR, and service operations data.
ServiceNow's Now Assist and ServiceNow AI Agent capabilities connect approved AI models to the platform. Choose models based on security, cost, and performance, then change platforms without rebuilding the underlying workflow.
NineTwoThree has delivered more than 150 AI projects.
Reported success rate across NineTwoThree's AI project portfolio.
Measured projects that returned positive ROI.
Agents classify incoming incidents, route them to the right assignment group, and flag SLA-at-risk tickets before they breach. Service desk teams receive a prioritized queue instead of a raw inbox.
Common HR questions get answered directly from ServiceNow HR Service Delivery records. Complex cases escalate to HR staff with full context attached, reducing repetitive ticket volume.
Agents summarize change requests, check for missing approvals, and flag conflicts with active maintenance windows. Change advisory boards receive a structured review package instead of raw change records.
Build a new platform, or add AI capabilities to existing software, we deliver solutions that work in real operational environments.
Meet with founders Andrew Amann & Pavel Kirillov
Custom AI implementation roadmap
No sales pressure
