NineTwoThree deploys Fin.ai AI customer service agents that resolve incoming support volume and hand off cleanly to humans. Fin handles common issues before they reach your team, with measurable resolution and containment rates tracked over time.
Configure Fin to resolve common support issues before they reach your team. The agent draws on your help center content, past ticket history, and product documentation to answer questions directly.
When a conversation needs a human, Fin escalates with the full exchange attached. Support agents see what was asked, what Fin tried, and where it got stuck, so they can pick up without asking the customer to repeat themselves.
Fin works with your existing support and messaging tools, including Intercom, Zendesk, and other helpdesk platforms. We connect Fin to your current stack rather than asking you to replace it.
Track resolution rate, containment rate, and customer satisfaction over time. Fin's enterprise program includes a resolution guarantee: if you do not achieve at least 65% resolution, Fin pays you $1M.
NineTwoThree has delivered more than 150 AI projects.
Reported success rate across NineTwoThree's AI project portfolio.
Measured projects that returned positive ROI.
Fin handles conversations outside business hours, across time zones and languages. Customers get answers immediately, and your team starts their day with a queue of only the conversations that need human judgment.
Route common questions to Fin first: password resets, order status, billing inquiries, and policy lookups. Your support team handles escalations and complex cases, while Fin resolves the repetitive volume underneath.
Customers can start a conversation, step away, and return to a resolved answer or a queued handoff. Fin handles async exchanges without requiring a live agent on the other end, reducing response time without adding headcount.
Build a new platform, or add AI capabilities to existing software, we deliver solutions that work in real operational environments.
Meet with founders Andrew Amann & Pavel Kirillov
Custom AI implementation roadmap
No sales pressure
