Please describe your company and your position there.
I am the General Manager for ConferenceSource, we do meetings and events for BioTech companies all over the world.
For what projects/services did your company hire NineTwoThree Studio, and what were your goals?
We were using multiple apps for registration, sign in, venue management, agenda management and compliance. Non of them were perfect and non of them talked to each other.
How did you select this vendor and what were the deciding factors?
After researching off the shelf solutions for several months I got 3 referrals from industry contacts for groups that could build a custom solution. I start evaluating responses the minute I reach out to someone. 923 was the first to respond, I spoke with a senior team member for the discovery call and had a detailed proposal w/in 48 hours - before I had even an initial response from one company (so they were eliminated). The deciding factor to go with 923 came down to their communication, clearly articulated technical expertise and the quality of every team member I spoke with.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
After my initial attempt at a scope of work, 923 came back with detailed questions and suggestions. They then put together a timeline and agreed to a weekly call cadence. We had clear milestones and had to finish X before we could move on to Y - all tracked in Monday.com. Phase one was supposed to take 30 days, they did it in 15. We used React JS + Node.JS & iOS/ipad.
How many people from the vendor's team worked with you, and what were their positions?
5 in total, 3 that I interacted with - Senior PM, junior PM & partner. We had at least 1 designer and 1 programmer, with others helping as needed.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Most importantly, we looked like heroes in front of our first client. We also saved dozens of work hours and the cost was 1/2 of our previous vendor. We will be adding functionality for the next 12 months, so more outcomes on the way.
Describe their project management style, including communication tools and timeliness.
Weekly calls with dev team, management jumping in as needed. All documented with attention to detail in Monday.com
What did you find most impressive or unique about this company?
The level of professionalism from the partners to the junior developers in the Ukraine. Their full-time employees speak perfect English and are a joy to work with.
Are there any areas for improvement or something they could have done differently?
Can't think of any.