The Review From Clutch
Introduce your business and what you do there.
I’ve worked with them in several different positions. For this project, in particular, I was the CTO of a commercial laundry group.
What challenge were you trying to address with 923 Digital?
We needed a team to bring the system up. We had the general architecture and approach and we wanted to outsource the development.
What was the scope of their involvement?
They built out the front- and backend of our IoT system. We had a bunch of commercial laundry equipment that was out in the field and they built a data ingestion pipe and a counterpart processing system in the cloud using AWS infrastructure. Then they built a pretty powerful frontend that allows our customers, distribution partners, and internal teams to evaluate the system in real-time.
What is the team composition?
We had several points of contact and about 10 people on the team overall.
How did you come to work with 923 Digital?
I’ve worked with them in the past on a different project. They deliver, they’re efficient from a capital perspective, they’re flexible, and they’re easy to work with.
How much have you invested with them?
It was north of $300,000.
What is the status of this engagement?
The project lasted from July 2015–June 2019.
What evidence can you share that demonstrates the impact of the engagement?
It was a clear differentiator for us. It gave us more visibility for our customers. Now they’re able to understand their operations and extract methods in real-time and on a semi-regular basis. It helps us stand out in the market.
At a high level, we track customer utilization of the portal. As we continue to roll out new features, we’ve seen a steady increase in the utilization of the technology for our customer base and from our internal team.
How did 923 Digital perform from a project management standpoint?
They were great; we had no issues at all. We had a regular meeting cadence and we were able to roll out our requirements to them on a regular basis and they delivered. They typically organized their work around two-week sprints. We used conference calls and Trello to communicate.
What did you find most impressive about them?
Their ability to understand project requirements. On top of that, they’re really easy to work with. I’ve worked with several third-party providers, and 923 Digital stands out for their flexibility.
Are there any areas they could improve?
As they look to grow, they’ll need to replicate the types of individuals they have running the programs. It’s hard to find, recruit, and develop people so their team continues to grow and work as the core team does now. That’s their challenge.
Do you have any advice for potential customers?
They’re able to synthesize requirements and provide alternative ways of thinking about things. They really go through that extra effort to make those suggestions, so you should take advantage of that. Their insights are very valuable and that distinguishes them from other providers.