Please describe your company and your position there.
I am the Product R&D of a non-profit company
Describe what your company does in a single sentence.
Consumer protection non-profit
What specific goals or objectives did you hire NineTwoThree to accomplish?
Deliver MVP of conversational chatbot with RAG architecture
How did you find NineTwoThree?
Online Search
Why did you select NineTwoThree over others?
How many teammates from NineTwoThree were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
What were the measurable outcomes from the project that demonstrate progress or success?
An MVP application that met requirements was delivered on time.
Vendor was able to adapt to reduction of scope.
Vendor successfully contributed across LLM development, frontend & backend application development, and UX/UI.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Excellent centralization of tasks in Monday.com and regular touch points with internal team to align project management boards and stay on track
Tasks were organized and completed on time.
AI development requires ongoing experimentation - there were experiments that went better and experiments that went less well. Coordinating experiments across teams proved challenging at first, however we improved with time.
I appreciated the regular feedback exchange with 923 management - it allowed us to make process changes along the way so that we could collaborate more smoothly
What was your primary form of communication with NineTwoThree?
Email or Messaging App
What did you find most impressive or unique about this company?
Fabulous communication from executives, and care to ensure project was running smoothly.
They showed impressive project management coordination across teams in many time zones.
Commitment from engineers to meet development deadlines and work after hours as necessary to drive project to completion.
Are there any areas for improvement or something NineTwoThree could have done differently?
On at least one occasion, responsibilities were rotated among engineering team members and some knowledge/context was lost. I wish 923 had spent more time on careful knowledge transfer when team members swapped responsibilities.
Collaboration with our DevOps org proved challenging at times (most of this was on us). It's a team that likes to do things its own way, not always the best way. 923 came in with different (and probably better) ideas for setting up the right environments -- which ended up clashing with the internal team's preferences. Though I know 923 was probably right, these decisions were outside of the scope of the project and I wish they had been able to conform to the internal group's preferences sooner.
