The Review From Clutch
Introduce your business and what you do there.
I’m the CEO of NUU Group, a creative agency and design consultancy. We work with customers to develop their brands by designing and building digital products and experiences.
What challenge were you trying to address with 923 Digital?
We were looking for a development partner for some of the projects we’re working on for our customers. We were looking for a team to supplement on the development front for digital projects.
What was the scope of their involvement?
923 Digital does backend and product management work. They also bring technical expertise to turn the designs that we do into actual working products and applications.
What is the team composition?
Our project manager interfaces with theirs.
How did you come to work with 923 Digital?
They were a word of mouth referral from someone who I know and trust.
How much have you invested with them?
The current project has a $250,000 budget. It’s ongoing, so that will likely increase.
What is the status of this engagement?
We began working with them in January 2020, and our engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Its been a great partnership and experience. The greatest impact has been working with good people and the ability for our team to have full visibility into the status of the development.
How did 923 Digital perform from a project management standpoint?
Depending on the engagement, they facilitate the project management. They are very transparent in their communication. The team is also very flexible, which is important for our current project. 923 Digital takes changes and pivots very quickly, which has impacted our relationship with our client.
There’s been a clear plan for the phases in the project. Overall, the delivery has been on time, and their response time sands out. When we send them a message, the team gets back to us within minutes.
What did you find most impressive about them?
Their open communication and responsiveness have helped to build trust over the past six months. So far, so good.
Are there any areas they could improve?
Because of the fact that we’re merging two different teams together, it’s been hard to figure out how that comes together. Our relationship may be different than what they typically deal with because we’re also an agency
923 Digital tends to default to their processes, which can sometimes be too much. They try to move too quickly, almost preemptively, which often leads to backtracking and letting them know that we need to have a discussion about everything before we can approve the execution.
Do you have any advice for potential customers?
The team doesn’t just take a list of requirements and do it; they also provide more strategic planning and advice, which we and our clients have appreciated.
They are really part of the planning process, so I would advise potential customers to be open to bringing them into that part of the process.